By email:
Or write to us at:                     Freepost Plus RRHX-HZJJ-EJSJ
                                              Disability BackUp
                                              C/o- Age Uk East London
                                              22 Dalston Lane
                                              Hackney
                                              London
                                              E8 3AZ


or contact us at:                         Freepost Plus RRHX-HZJJ-EJSJ
                                                 Disability BackUp
                                                 C/o- Age Uk East London
                                                 22 Dalston Lane
                                                 Hackney
                                                 London
                                                 E8 3AZ

7. How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

8. "Tell a friend" programme

We may from time to time ask you if you would like to tell us about a friend or family member who you think may be interested in our products and services. In this case, we will ask you for your friend's name and contact details. We will then send your friend a one-time communication to see whether our products and services may be of interest to them. We do not access or store their details other than to send this initial communication.

9. What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
   You can set your browser not to accept cookies but if you do this not all features of
    our website may function effectively.
   For further information on cookies and how to disable your browser visit
    www.aboutcookies.org.

10. How can you access and update your information?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. Please note that we charge a small administrative fee of 10 for the provision of this information.

                                           Data Protection Co-ordinator
                                           Freepost Plus RRHX-HZJJ-EJSJ
                                           Disability BackUp
                                           C/o- Age Uk East London
                                           22 Dalston Lane
                                           Hackney
                                           London
                                           E8 3AZ

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

11. Does the policy apply to linked websites?

Our websites may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

12. When do you monitor telephone calls?

We may from time to time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service.

13. How do we update this privacy policy?

We keep our privacy policy under regular review and we will place any updates on our webpage. This privacy policy was last updated in July 2013.

14. Who can I contact if I have queries about this privacy policy?

Please contact us if you have any questions about our privacy policy or information we hold about you.
1. Who is responsible for managing my information?
Disability BackUp (DBU) and all websites and brochures operated and/or produced in relation to it are owned and maintained by DBU ("we" or "us"). This is our Privacy Policy.

[This is the Privacy Policy of DBU ("we" or "us"). This website, the brand to which it relates and all brochures produced in relation to it are owned and/or produced by us.]

We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.

2. What information do we collect?
If you choose to access our website and submit any personal information to us (whether in relation to your membership with us or accessing a Forum) we will collect details that you provide in relation to that. Information held is likely to include your name, contact details, telephone, email address, information about people attending, any additional information we may need to help meet your specific requirements. We will also collect monitoring information required by Hackney Council to complete yearly statistical analysis. Website usage information is also collected, we do this using cookies (see section 9 below).

3. How do we use your information?

The information you provide may be used in a number of ways, for example:
    to keep you updated on events and progress with Disability BackUp;
    to enable us to complete surveys on disabled people in Hackney;
    for statistical purposes when we evaluate our range of services;
    to personalise repeat visits to our websites;
    to tell you about other products and services we think may be of interest to you
     (see section 6 below);
    to manage customer service queries; and
    to help us to provide details or information you may have requested.

4. Who will you share my information with?

In order to provide you with the products and services that we offer we may share your information with:
   other members of DBU and their service providers (see also section 5);
   other third parties who we may need to work with on your behalf, for example, Age
    Uk, Hackney Council, NHS East London and City and other suppliers we see fit.
   We may also pass on your information to our group of companies and selected third
    parties so that they may offer you their products and services.

5. How do you manage my information?
We may from time to time appoint other members of DBU, or third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas. We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

6. When can we contact you in the future?
We would like to send you information about our own products and services, as well as those of selected third parties. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. We will always ask you to confirm in advance that you are happy for us to allow third parties to contact you by email.

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user
BY USING THIS WEB SITE, YOU SIGNIFY YOUR AGREEMENT TO DISABILITY BACKUP'S PRIVACY POLICY.

IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEB SITE. YOUR CONTINUED USE OF DISABILITY BACKUP'S WEB SITE FOLLOWING THE POSTING OF CHANGES TO THIS PRIVACY POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.
info@disabilitybackup.org.uk
info@disabilitybackup.org.uk